Telecom OSS – Why Telecom Billing OSS Is Significant
The Telecom Billing System is vital in the expanding world of technology. Telecommunication is an industry that is growing at a faster pace. To keep up with the current market requirements, it is very important to maintain a system. A system that effectively manages the units used by millions of consumers and makes those units billable.
The telecom OSS is complicated a system that convert the data used by each and every consumer into categories. This will give the customer a clear idea of what services were used and how the billing department charged them. Billing and customer care go hand in hand to provide quality services to the customer.
Let us find out how the Telecom Billing System works. It starts with customer application for a new account with the telecom company. The customer records are checked by the telecom company and then a unique customer ID is provided to the new customer. The customer account is then activated.
The unique customer ID will save all the usage records of the particular customer. The system will use the chosen tariff plan by the customer and update the bill as per the Call Detail Records (CDR). Long distance call charges and roaming charges will be added to the system once the outside supporting telecom operators send in the details.
Wireless internet usage data will be charged separately depending on the data usage tariff plan. Details like call duration, caller number, call start time and call end time will be recorded In the Call Detail Records of the customer. In a similar way, outgoing calls are also saved. These details are reflected in the bills as well. Whenever a customer calls a customer support number, the call details are recorded. These details can lead to manual changes in the billing system, such as errors reported, discounts offered or description of the complaint for future reference. The complaint history of a customer and call history can help the telecom company in case it is needed in the future for solving issues.
An invoice is generated by the system every month as per the automated entries saved throughout the month of the bill cycle. These automated entries are saved on the basis of call records, data usage, complaints received, earlier payments and under-process payments. The amount is automatically debited from the bank account of the customer if that was preset as per the consumer request. Defaulter consumer accounts who failed to pay earlier will be sent alert messages automatically or their account will be deactivated on a temporary basis.
At the end of the month, the invoice is generated, taking into account the usage, automatic invoices generated, reported errors, past payments and payments under process. If the payments are not processed on time, the account holder will receive alert messages or the account may get discontinued temporarily. If the customer has chosen an auto-debit service, then the payment will be automatically processed.
The entire Telecom Billing OSS depends on various factors like the billing costs and billing standards. Network Data Management, Automatic Message Accounting, Interim Standard 124, etc., are some of the billing standards. The system costs include the call center, collections, hardware and software costs and billing Cycles. These days e-bills are sent, but there are still customers who prefer printed bill copies. So, the printing cost of bills and other mails are also including in the billing system costs. Customer Relationship Management (CRM) is an important part in the billing process. These days there is stiff competition among telecom companies in the market so better services are available to consumers. Services like real time billing and multi-lingual support is provided to customers. Application support and flexible billing services are available. The future of Telecom Billing OSS is going to re-define the term ‘convenience’ to consumers.
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